At Petswirl, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help. We offer refunds on eligible products within 30 days of delivery, provided that items are returned in their original condition, unused, and in the original packaging. Proof of purchase may be required to process your refund.

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original method of payment within a few business days. Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the product is defective or incorrect.

If you receive a damaged, defective, or wrong item, please contact our customer support team immediately with your order details and photos of the product. We will arrange for a replacement or full refund at no extra cost. At Petswirl, we aim to make every shopping experience safe, smooth, and worry-free for both you and your furry friend.